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Frequently asked questions

Frequently Asked Questions
  1. 🛒 How do I place an order?
    Select a product, specify its parameters, and click „Add to Cart“. Then enter your address details, choose delivery and payment methods, and submit the order. You’ll receive a confirmation via email. We’ll inform you of the exact delivery date at least 2 days in advance.
  2. 📅 When will I receive my order?
    The delivery date is included in the order confirmation email. Check your order status under „My Account / Check Order Status“. We’ll notify you of any changes via email or phone. We’ll contact you 24–72 hours before delivery to arrange a convenient time slot (3–4 hours). The driver will call 20–60 minutes before arrival. Deliveries are made 7 days a week from 8:00 to 23:00.
    Product categories:
  • Delivery within 10 days: in-stock items.
  • Standard offer: waiting time from 14 days to 9 weeks.
  • Custom-made: average delivery time 10 days to 5 weeks, for upholstered furniture possibly over 5 weeks.
  1. 💳 How and where can I pay?
    30% deposit: custom upholstered furniture. Bank transfer within 3 days to:
    EUR: BE90 9675 9373 3932 SWIFT/BIC: TRWIBEB1XXX
    100% prepayment: kitchen furniture and custom-made:
    EUR: BE90 9675 9373 3932 SWIFT/BIC: TRWIBEB1XXX
    PLN: 92 1050 1504 1000 0090 3238 0397 SWIFT/BIC: INGBPLPW
    Maxi Maja OÜ, Lõõtsa tn 5, 11415 Tallinn
    Include the order number in the transfer title.
    Online and installment payments are available on the website.
    Cash on delivery: pay the exact amount to the driver.
  2. 🎁 Do we offer additional discounts?
    3% discount for newsletter subscription.
    5% discount for subsequent purchases – ask us!
    Check the „Promotions“ section.
  3. 🔍 What should I check?
    Verify the parameters, color, and type of furniture upon receipt. You can return it if there’s a discrepancy.
  4. 🚚 Do we carry furniture inside?
    Drivers do not carry furniture inside. Arrange assistance for receipt. Goods are delivered to the first door/gate or the nearest accessible point.
  5. 🛠️ Do we offer assembly services?
    We do not offer assembly. An instruction manual is included, and many are available online via QR codes or videos.

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